Support

Contact us

Most problems are fastest to solve from the order they belong to, because that is where the record lives.

A problem with an order

Open the order and use its chat. Staff can read an order thread, see the payment, the delivery and the timings, and act on it — none of which is true of a message that starts from scratch somewhere else.

If the order has gone wrong, open a dispute from the same page. That freezes the money while it is looked at. How refunds work.

Anything else

Account, verification, payouts, or reporting a seller — email us and include your Gamers Mandi username, and the order reference if there is one.

Our support address is being set up. Until then, use the order chat.

Reporting a scam

If a seller or buyer asks you to pay or deliver outside Gamers Mandi, report it from the order chat and do not go along with it. Off-site payments are outside escrow, so there is nothing we can recover — but we can and do remove the account doing the asking.